Refund and Cancellation Policy
Version 0.1.0-draftUpdated 24 October 2026
Draft — under legal review. Not legal advice and not yet in force.
Highlighted notes like [VERIFY: …] and blanks still to be filled in show this is a working draft.
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Version 0.1 (draft) · Effective: {{EFFECTIVE_DATE}} · Last updated: 24 October 2026
In short (plain language)
- The DamruVani public beta is free. We do not charge any money during the beta, so there is nothing to refund.
- If a job fails, the Credits come back automatically.
- Once paid plans launch: you can cancel a subscription any time; it stays active until the end of the period you paid for. Refunds for top-up packs and other cases are explained below.
- Refunds go back to your original payment method, usually within 5–7 working days after we approve them.
- Everything is delivered digitally and instantly — there is nothing to ship.
1. During the public beta (now)
1.1 The beta is free. While our beta engine ("Model 1") is the default, we do not sell subscriptions, top-up packs, gift cards or redeem codes, and we do not accept payments.
1.2 Some invited testers may try the checkout in Razorpay test mode. Test mode uses test cards and test UPI IDs; no real money is charged, and test-mode "purchases" give no paid entitlement after the test ends.
1.3 If you believe real money was taken from you by DamruVani during the beta, write to support@{{DOMAIN}} with the payment details. We will investigate and refund any real charge in full.
1.4 Free and promotional Credits have no cash value and cannot be refunded or exchanged for money (Terms §8).
2. Credits for failed or cancelled jobs (always)
2.1 When a job starts we reserve Credits; if it fails or you cancel it, we release the Credits for the work not done.
2.2 These are returned as Credits, not money.
2.3 If you believe Credits were wrongly charged, write to support@{{DOMAIN}} within 30 days with the job ID.
3. After paid launch
This section applies only when paid plans are available. Final values will be confirmed before paid launch. [OWNER: confirm every value marked below]
3.1 Cancelling a subscription
- Cancel any time from Settings → Billing → Cancel subscription. You can also cancel the autopay mandate from your UPI app or bank; we will treat that as a cancellation.
- Cancellation takes effect at the end of the current billing period. You keep your plan and its Credits until then, and you will not be charged again.
- We do not charge any cancellation fee.
- A cancelled subscription cannot be restarted as the same subscription; you can subscribe again at any time.
- If a renewal payment fails, we retry and give you a grace period of {{DUNNING_GRACE_DAYS}} days [OWNER: default 7] before your workspace moves to the Free plan. Your data stays safe.
3.2 When you can get a refund
| Situation | Refund |
|---|---|
| Top-up credit pack | Full refund if you ask within {{TOPUP_REFUND_DAYS}} days of purchase [OWNER: default 7] and you have used less than {{TOPUP_REFUND_MAX_USED_PCT}}% of its Credits [OWNER: default 10] |
| Subscription — first purchase | {{FIRST_PURCHASE_REFUND_RULE}} [OWNER: e.g. full refund within 7 days if less than 10% of the period's Credits were used] |
| Subscription — renewal | Renewals are generally not refundable. If you forgot to cancel and have used none of the new period's Credits, write to us within {{RENEWAL_GRACE_HOURS}} hours [OWNER: e.g. 48] and we will consider a refund [LAWYER: discretionary-refund wording vs consumer-law expectations] |
| Yearly prepaid plan | {{YEARLY_REFUND_RULE}} [OWNER: e.g. refund for whole unused months, less Credits already used] |
| Charged twice / charged after you cancelled / charged by mistake | Full refund of the extra charge, automatically where we detect it |
| Service not delivered — Credits not added after a successful payment and we cannot fix it | Full refund |
| Account suspended or closed for breaking our Terms or AUP | No refund of fees for the current period, unless the law requires otherwise [LAWYER: Consumer Protection Act, 2019] |
| Unused Credits at the end of a period | Not refundable; unused plan Credits may roll over as described on the Pricing page |
3.3 How refunds are paid
- Refunds go to the original payment method through Razorpay. A normal refund usually reaches you within 5–7 working days after we approve it; instant refunds are used where available. Your bank or UPI app may take longer to show it.
- Razorpay cannot refund payments older than 6 months to the original method; in that case we refund by bank transfer.
- When we refund, the related Credits are removed from your balance (only the Credits still unused), and a coupon used on that purchase may not be reusable.
- Where GST applies, we issue a credit note for the refund. To issue it we may need your billing address. [CA: credit-note requirements for unregistered customers]
3.4 Payment disputes and chargebacks
Please contact us before raising a dispute with your bank — it is usually faster. If a dispute is raised, the Credits from that payment are frozen until it is resolved.
4. Delivery of the service (no shipping)
DamruVani is a digital online service. Nothing is shipped.
- Plans and Credits are delivered instantly to your workspace when the payment is confirmed. Generated audio is delivered in the Studio, the app, or through the API.
- If Credits do not appear within 1 hour of a successful payment, write to support@{{DOMAIN}} with your payment ID; we will add them or refund you.
- Prices are shown on our Pricing page.
5. How to ask for a refund
Write to support@{{DOMAIN}} from your registered email, with your payment ID or invoice number and the reason. We acknowledge within 48 hours and resolve within 30 days. If you are not satisfied, contact our Grievance Officer (/legal/grievance).
Trinetra AI Labs Private Limited · {{REGISTERED_OFFICE_ADDRESS}}